For support and advice, please contact: 02641 9110-0Mon–Fri, 7:30 a.m.–7:00 p.m.
Or through our Contact Form.
Shipping Information for Online Orders
Free Express Service! (DE)
For orders received by email by 5:30 p.m. daily You'll receive your order by noon the next business day Delivered free of charge via “Express-Saver”—with no minimum order amount—(within Germany).
Express Service! (DE) (Surcharge: €30.00, net)
When an order is received via email each day You will receive your order by 10:30 a.m. on the next business day via "Express-Saver" – delivered (within Germany). Please note: This express service is not currently offered by UPS!
Express Service! (A/CH)
For orders received by email by 5:30 p.m. daily You will receive your order within the next business day Delivered free of charge via “Express-Saver”—with no minimum order amount—(Austria/Switzerland). Shipping charges apply in all other countries. Please note: Due to new customs export regulations, shipping may currently be delayed by up to 2 days!
Express Service! (Other European Countries) (Surcharge: €39.95, net)
If you place an order by email by 5:30 p.m. each day, your order will be delivered the next business day via “Worldwide Express Saver.” Free shipping on orders of €1,000.00 or more. For orders below this minimum, a flat shipping fee of €39.95 applies.